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All our products are backed by our 30 Day Risk-Free Guarantee. If you are dissatisfied with any cell phone accessory, for any reason within the first 30 days from invoice, contact our returns department at RETURN Merchandise Authorization (RMA) requests are processed within three (3) business days, Monday through Friday. At that time, you will be e-mailed a response with the RMA number & instructions on how to ship the cell phone accessory back.

Our customer returns department will assist you with your return considering the below:

  • • Claims for damage or shortage of merchandise must be reinstated at the time of the delivery.
  • • Defective merchandise will be exchanged within the first 14 days of receipt.
  • • All returns and exchanges on cell phone accessories must be received within 30 days starting from the day the customer received merchandise. No exceptions!
  • • No Returns without our authorization.
  • • All items most be returned in the original packaging.
  • • Items missing pieces or damaged through negligence or misuse are not returnable.
  • • A restocking fee of up to 15% can be imposed for returned items which are missing items or are damaged.
  • • If it was a mistake we made with your order, we will refund the full amount including postage.
  • • Shipping charges are nonrefundable. We do not reimburse shipping or return shipping charges.
  • • Returns for refund take approximately 1-2 weeks to process after receipt
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